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The answer is obtained at the end of the article
QUESTION 1
A preview outbound dialer uses which source and destination resources?
A. a CTI port to the customer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port to the agent, then redirected to the customer
QUESTION 2
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration?
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